Accessible Customer Service Training | Changing Paces

The AODA Customer Service Standard requires service providers to provide  AODA customer service training  to their employees and volunteers. The  accessible customer service training  program educates employees on how to deliver goods and services to disabled consumers. All businesses in Ontario with one staff or more than one staff are required to train their personnel.   The principles of accessible customer service   Here are the four principles of accessible customer service. Let's have a look.   1.       Dignity   A person who has a disability should be treated the same way as any other customer or client. Policies and procedures that show respect for the person's dignity are those that treat them as customers who deserve the same good service as any other customer. The people who work there don't treat individuals with disabilities as an afterthought or make them accept less service, quality, or conve...

  If you follow the research data of the World Health Organization, you will find out that approximately 15% of the global population suffers from some form of disability. The disability can be anything from visual impairment, hearing impairment, or mobility issues. Unfortunately, people with disabilities struggle to access your services, and thus, their experience of the service industry is mostly pathetic. Accessible customer service is, thus, a crucial aspect of the organization that can actually help your company perform better than all the other service providers in the same industry. Most of the companies usually fail to keep in mind the convenience of customers with disabilities while designing the customer service funnel. And this is how you are missing a special opportunity that can boost success.   Training is essential Around 13.7% of people have mobility problems, and almost all of them have difficulty walking and climbing the stairs. Almost 10.8% suffer fr...