What are the four principles of accessible customer service?
The AODA Customer Service Standard requires service providers to provide AODA customer service training to their employees and volunteers. The accessible customer service training program educates employees on how to deliver goods and services to disabled consumers. All businesses in Ontario with one staff or more than one staff are required to train their personnel. The principles of accessible customer service Here are the four principles of accessible customer service. Let's have a look. 1. Dignity A person who has a disability should be treated the same way as any other customer or client. Policies and procedures that show respect for the person's dignity are those that treat them as customers who deserve the same good service as any other customer. The people who work there don't treat individuals with disabilities as an afterthought or make them accept less service, quality, or conve...