Accessible Customer Service Training | Changing Paces

  If you follow the research data of the World Health Organization, you will find out that approximately 15% of the global population suffers from some form of disability. The disability can be anything from visual impairment, hearing impairment, or mobility issues. Unfortunately, people with disabilities struggle to access your services, and thus, their experience of the service industry is mostly pathetic. Accessible customer service is, thus, a crucial aspect of the organization that can actually help your company perform better than all the other service providers in the same industry. Most of the companies usually fail to keep in mind the convenience of customers with disabilities while designing the customer service funnel. And this is how you are missing a special opportunity that can boost success.   Training is essential Around 13.7% of people have mobility problems, and almost all of them have difficulty walking and climbing the stairs. Almost 10.8% suffer fr...

Main Purpose of the AODA ■ To achieve full access for all Ontarians by first developing and implementing, and then fully enforcing, Accessibility Standards on or before January 1, 2025. The AODA Vision An accessible Ontario in 20 years or less… Will require: ■ Fundamental, comprehensive change to ensure accessible buildings, communications, services and employment for people with disabilities. ■ Development and enforcement of five Accessibility Standards that will define appropriate levels of accessibility in the areas of Customer Service, Transportation, Information & Communication, the Built Environment and Employment. ■ Information and education to change attitudes, values and behaviour towards accessibility. Will result in: ■ The full participation of Ontarians with disabilities in Ontario’s community and economic life. ■ Maintenance of dignity, quality of life and a strong economy for all Ontarians. Accessibility as an investment makes good economic sense! An Overview of the A...