Accessible Customer Service Training | Changing Paces

The AODA Customer Service Standard requires service providers to provide  AODA customer service training  to their employees and volunteers. The  accessible customer service training  program educates employees on how to deliver goods and services to disabled consumers. All businesses in Ontario with one staff or more than one staff are required to train their personnel.   The principles of accessible customer service   Here are the four principles of accessible customer service. Let's have a look.   1.       Dignity   A person who has a disability should be treated the same way as any other customer or client. Policies and procedures that show respect for the person's dignity are those that treat them as customers who deserve the same good service as any other customer. The people who work there don't treat individuals with disabilities as an afterthought or make them accept less service, quality, or conve...

  Employees need  AODAcompliance training  after hiring, so they can do their jobs well. Employees also need to be trained when their organizations' customer service policies change. Another thing: All businesses and government agencies with more than twenty employees have to keep track of when they train workers, too. To keep track of what happened, you need to write down how many people were trained and when it happened. Modules in AODA training A lot of different ways to learn about the AODA make it easy for organizations to incorporate  AODAtraining for employees  into their other on-boarding and training methods. It also makes sure that providers can make their own training that connects AODA principles to the work they do every day. Libraries, for example, might give people with disabilities hands-on training on how to use assistive computer technology if they have trouble. A restaurant could get help with how to communicate. This could include reading...