How many modules are in AODA training, and why it is required?
Employees need AODAcompliance training after hiring, so they can do their jobs well. Employees also need to be trained when their organizations' customer service policies change. Another thing: All businesses and government agencies with more than twenty employees have to keep track of when they train workers, too. To keep track of what happened, you need to write down how many people were trained and when it happened.
Modules in AODA training
A lot of different ways to learn about the AODA make it easy for organizations to incorporate AODAtraining for employees into their other on-boarding and training methods. It also makes sure that providers can make their own training that connects AODA principles to the work they do every day. Libraries, for example, might give people with disabilities hands-on training on how to use assistive computer technology if they have trouble. A restaurant could get help with how to communicate. This could include reading menu options aloud or writing down orders.
However, this variability may result
in disparities in the level of training received by workers. For example, the
various potential forms cater to a range of knowledge levels. A trainee who
takes a class session on access will converse with other trainees on the course
material. This worker will almost certainly obtain significantly more
comprehension than an employee who is handed a handout and then disregards it.
Additionally, there is no necessity for a test or other method of determining
if a trainee understands what accessibility means in their industry. Due to the
growing number of disabled consumers, AODA customer service training must
address their unique demands. Further, the following is a list of the main
topics in AODA training for employees:
- The Ontario Human Rights Code is what you need to know.
- The general rules of the IASR
- The standard for information and communication
- The Employment Standard, as well as
- The Transportation Standard is what you need to follow when you
drive.
Need for AODA training
When employees go through AODAtraining Ontario, they learn about the basics of accessibility and how it
affects people with disabilities. As a general rule, we think of impairments as
either visible or physical. As a result, AODA includes all types of
disabilities, both physical and non-physical. This involves understanding
mental health disabilities, as well as disabilities that are not visible.
Employees that receive AODA-specific customer service training learn how to give outstanding customer service to individuals with varying abilities. For instance, whenever you approach someone with vision impairment, always identify yourself. Additionally, address them directly, not their support animal or guide. Notify the individual if you require to depart. Whereas you are not required to identify yourself if someone has a mobility limitation, you should never handle their equipment without their permission.
Conclusion
Therefore, ensure that the employees who work for your company should be aware of the AODA rules. Even though it's the law, you and your employees will get a lot out of it. AODA training gives workers skills, knowledge, and confidence when they work with people who have disabilities. It helps your organization be in line with Ontario's goal of being completely accessible by 2025.
For any AODA training needs, you can
contact Changing Paces. It is a leading Disability awareness and AODA training
firm located in Ontario, Canada.
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